Covelec increases service level and turnover 12 months on from Rotamec acquisition
Covelec, the Midlands-based motor, gearbox, and pump maintenance provider, has increased turnover and service levels, a year on from joining the Rotamec Group. Revenue has increased following over £100,000 investment since Rotamec acquired Covelec in July 2021.
The investment has enabled Covelec to increase its speed of response in the supply, installation, repair, and maintenance of rotating equipment that also includes generators and fans. The service level includes 24/7 coverage, 365 days a year.
This has been achieved by strengthening the team with five additional members of staff, including experienced engineers and a new branch manager. Covelec is also due to take on three apprentices in September – a first for the company.
In addition, the investment includes new workshop equipment and facilities. The Leicester company has also taken on Rotamec’s best practices in engineering services, including the principles of ISO 9001, which have also been implemented across the company’s three other branches in the South West and South Wales.
Rotamec’s support has enabled Covelec to increase its stock level of motors, gearboxes, and pumps, improving the speed of supply for customers. The acquisition also means that Covelec now supplies a full range of engineering consumables with access to Rotamec’s supply chain and buying group membership. Covelec is also an ABB Value Provider for authorised motor repair and supply.
“The investment means that Covelec consistently provides a 24-hour call out service, every day of the year,” says Rotamec Group’s Sales Director, Paul Pearce. “New practices, reinforced by the experience and commitment of the whole Covelec team, have improved the speed and quality of service for facilities engineers across the Midlands and M1 corridor.”
Jon Bott, Covelec’s Branch Manager, says: “Covelec has had month-on-month record growth, including new customers as well as those returning to us. This is because service has improved, including a faster, more efficient process for our customers. This has been achieved thanks to the commitment of the team, supported by the investment in existing staff, new members, and facilities.”
New facilities include updated ovens and tooling. The workshop has a new layout, improving the efficiency of equipment flow through the repair and maintenance process, as well as better customer access, including extended parking facilities. Covelec has also increased its transport for round-the-clock collection and delivery of customer equipment.
Investing in staff facilities, new personal equipment has been provided alongside a development of engineers’ washrooms. Improved health & safety practices have also been implemented. This focus on wellbeing, alongside inclusive, company-wide communication and engagement, has improved cohesion and teamwork.
“Our aim has been to make Covelec a great place to work,” says Jon. “We’ve tried to bring everyone together towards the goal of improving the speed and quality of customer service. This has been achieved, and the results have been reflected in the increased customer demand.”