What people say?
Some recent reviews from our clients
I just wanted to say a huge thank you to yourself, the engineer who attended and the manager of the branch that the engineer came from. I received probably the most prompt service from ROTAMEC yesterday than I have ever experienced from any of our other contractors, I rang at approx. 09:00 hours and by 13:30 an engineer had attended with spare parts and had rectified several faults on the unit to get it back up and running. This service was invaluable yesterday and it managed to keep the wheels of the NHS turning. The engineer in question was very professional and his experience and knowledge has proven a real asset to your organisation.
I don’t usually send out e-mails like this, but I was so impressed with your service yesterday I’m having to say massive thankyou to you all especially Jordan and Ashley who attended site they are a credit to your business. Having made the initial call at 15:28pm who again was so helpful who had 2 engineers on site at 17:30pm and they didn’t leave site until early hours of the morning because they understood it was business critical for us to get running ASAP.
Just to thank you all for your efforts and getting us this motor. This as you can tell was a major failure within our company and the down time hurt us financially, I will aim to rectify this by by having adequate spares available in the future and this will be enabled by the critical rotating asset list which Darryl will help build. Thank you again
My guys used Rotamec a few times whilst I was on annual leave and the feedback I’ve just had has been great! They had a few issues which you got onto straight away and even delivered a motor within 2 hours of making the call! Excellent work from all of you!
Hi Rob, I can see the pump has been returned what a service, thanks so much, you’re a lifesaver
Massive thanks to Tony Church and his team for turning this motor around with a full refurbishment in two days, client is very happy once again, top service as standard. Thank you
I am very impressed by your updates with tracking information and expected delivery, all have been spot on to date, so worthy of a note to highlight and praise the service provided.
Thanks for assisting with our breakdown. The lads were brilliant. A good representation of a professional outfit
I would just like to say thank you to you and your team for your quick response to my emergency and helping to get the pump back to me as quickly as possible. Much appreciated
We have received the drive roller back and it’s now in production. Another superb job by Rotamec, thanks!
Repaired gearbox received and fitted to the process. Thank you for the very quick turn around. Much appreciated
Many thanks today for all the help and effort you and your team endeavored to carry out for us today with arranging and delivering the new gearbox unit. The gearbox has now been installed to the Ratio box section along with the drive shaft and I’m pleased to inform you that we have made arrangements for it to be shipped out to our site in France tonight. I will now make arrangements for another unit of the same type to be ordered from you as soon as possible. Once again our most profound thanks!
Just letting you know we fitted the roller and started the machine last night. There is no vibration coming from the chute now. The roller must be perfectly balanced. Many thanks for your help on this one over the festive period. Happy new year to you all
I am absolutely delighted with the service provided by Alan and Rotamec. Alan responded to my initial query promptly and with a friendly, courteous and highly-knowledgeable manner. From the outset he was keen to help and to explain the process in a way that was easily understood. He was very quick to respond to e-mails and provided full information about the service. The quote for the work was very reasonable – I can’t thank you enough for supplying an essential part for our (very old) Rayburn! Highly recommended!
Just a quick note to thank you all for tackling the top bearing today. It’s been a long time since we’ve had a bearing that difficult to remove (2001) Thanks for prioritising the machining of the spare housing today
A big thank you for taking a look at our faulty unit. I understand you weren’t able to repair it in this instance. Thank you very much for the update & for being so proactive, it’s much appreciated” Our Exeter team after deeming the unit uneconomical to repair went straight to the manufacturer to get a quote to present the customer with the best possible options in the quickest time possible.
Just a quick one to say thank you on a job well done. It was a difficult repair to the motor and gearbox given it’s age and you all did fantastic work to turn it around in the time available
As a company, I have found Rotamec to have the most exceptional customer service. In a time of despair with a failing generator, the supplier miles away in the lead up to Christmas. I was so worried about letting my customer base down, not being able to provide the service I offer, I called Rotamec and had the best experience. Not only did each individual patiently listen to the problems I was experiencing (I was explaining in very basic novice terms) they understood, helped and directed me to the right professionals and I had the earliest available site visit. They were on time, respectful of the site and gave a more than thorough inspection of my generator. The explanations and reasoning provided were easy for me to understand. I am so grateful and more than satisfied, I would never go anywhere else now. Exceptional team. Thank you!
Just a quick thank you from myself for the excellent work carried out by your team over the past 12 months. You have done some great work and got us out of trouble on quite a few occasions with some very quick turnarounds on vital equipment. Your team have always been very friendly and happy to help out with any issues we get. Thanks again
Site Motor Testing “Just wanted to drop you a note to say how impressed I was by the guys on site earlier this week completing the motor testing. Their attitude and attention to detail was great and and the repairs were definitely worth doing!”
Outstanding service again Gail!!!
Both cooling tower fans are back, re-installed and now working. It was inconvenient that the timescales were tight, but it was imperative that we had the fans operational prior to our tower cleans taking place. All who have seen the fans are impressed with the work completed and how different they look.
Stunning support over the weekend! Please pass on my thanks to your guys. This couldn’t have happened at a worse time in the middle of a bank holiday weekend but you all pulled it out the bag.
I have been dealing with Rotamec since joining Enersys approximately two and a half years ago. They provide a fast reacting and professional service that goes the extra mile for me. Rotamec are truly a pleasure to work with, and long may it continue.
Rotamec are a great company who have help us on a number of occasions where equipment was down. They also work on a few others project for us. I would strongly recommend them if you need to keep your machinery going.
A thank you from me to you and your team for all the running around to get the brake discs for the Warping machine relined and repaired. Two of our Engineers came in early on the Tuesday morning to fit the parts and set the machine up, so when the Production Team came in at 8am they were ready to run, and have been running since. Thank you again.
As always the service at Rotamec has been excellent. You sourced, priced, organised and shipped the motor – we desperately needed – in a matter of hours. The personal friendly service and clear communication we received, turned a potentially stressful day into a worry free one. Its why we keep coming back…
Just a quick note to say thank you for your help yesterday. As always your service has been excellent, friendly, helpful & efficient.
A thank you from me to you and your team for working through the night to repair the motor gearbox which was sent to you late on Wednesday, getting the repair completed and returned to site by the Friday was a great achievement and resulted in us being able to install the repaired motor gearbox and get the machine clean and ready for the morning without losing any production time.
I collected the first set of pump repairs from yourselves Wednesday. Thank you to you and your staff for an excellent service