Privacy Policy
Privacy Policy
Last updated: 13 August 2026
1. About this policy
Rotamec Limited (“Rotamec”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, store and share personal information when you:
- visit https://rotamec.com;
- contact us about our products, services or engineering support;
- request a quotation or become a customer or supplier;
- apply for a job with us; or
- otherwise communicate or do business with Rotamec.
This website is intended for business users and is not directed at children. We do not knowingly collect personal information from children through the website.
2. Who is responsible for your information?
The data controller responsible for personal information collected through this website is:
Rotamec Limited
Company number: 04252539
Unit 4 Labourham Farm
Draycott Road
Cheddar
Somerset
BS27 3RP
United Kingdom
Email: sales@rotamec.co.uk
Telephone: 01934 743165
Rotamec operates as part of the Rotamec Group. Where an enquiry concerns another group business, we may pass it to the relevant business so that it can respond. That business may then act as a separate data controller for its handling of your information.
3. Information we collect
Depending on how you interact with us, we may collect:
Information you provide
- your name, job title and employer;
- your business address, email address and telephone number;
- information included in an enquiry, contact form or other correspondence;
- details of the products or services in which you are interested;
- quotation, order, service and customer-support information;
- payment, invoicing and transaction information;
- feedback, survey responses and marketing preferences; and
- recruitment information, including your CV, employment history, qualifications, references and any other information supplied with an application.
Please do not provide sensitive personal information unless we specifically request it and it is necessary for the relevant purpose.
Information collected automatically
When you use our website, we and our technology providers may collect:
- your IP address;
- browser, device and operating-system information;
- pages viewed, links selected and time spent on the website;
- the website or campaign that referred you to us;
- approximate location derived from your IP address;
- cookie identifiers and consent preferences; and
- diagnostic, security and error information.
Information from other sources
We may receive business contact information from:
- your employer or colleagues;
- Rotamec Group companies;
- manufacturers, suppliers and commercial partners;
- publicly available business sources, including company websites and professional networks; and
- service providers supporting our sales, recruitment, fraud-prevention or compliance activities.
4. How and why we use your information
We use personal information only where we have a lawful basis under applicable data-protection law.
| Purpose | Typical information | Lawful basis |
|---|---|---|
| Responding to enquiries and requests for engineering support | Identity, contact and enquiry information | Legitimate interests in responding to business enquiries; steps requested before entering a contract |
| Preparing quotations and supplying products or services | Contact, order, service and transaction information | Contract; legitimate interests in managing business relationships |
| Managing customer and supplier relationships | Business contact, correspondence and account information | Contract; legitimate interests in administering our business |
| Processing payments and maintaining financial records | Payment, invoice and transaction information | Contract; legal obligation; legitimate interests in managing accounts and preventing fraud |
| Operating, securing and troubleshooting the website | Device, log, security and usage information | Legitimate interests in providing a secure and reliable website |
| Measuring and improving the website and campaigns | Cookie, usage and analytics information | Consent where required for non-essential cookies or similar technologies |
| Sending relevant business marketing | Business contact details and preferences | Consent where required; otherwise legitimate interests, subject to applicable electronic-marketing rules |
| Processing job applications | Contact details, CV and recruitment information | Steps requested before entering a contract; legitimate interests in recruitment; legal obligations |
| Establishing or defending legal claims and complying with authorities | Relevant records and correspondence | Legal obligation; legitimate interests in protecting our legal rights |
Where we rely on legitimate interests, we consider whether our interests are necessary and proportionate and balance them against your rights and reasonable expectations.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.
5. Cookies and similar technologies
Our website uses cookies and similar technologies. These may include:
- strictly necessary technologies, used for security, essential functions and recording privacy choices;
- analytics technologies, used to understand website use and improve performance; and
- advertising or campaign-measurement technologies, which may help us understand whether advertising is effective or support relevant advertising on other services.
The website uses technologies associated with Google Tag Manager and LinkedIn. Depending on the tags enabled and your choices, these providers may receive information such as your IP address, device information, pages visited, referring source and cookie or advertising identifiers.
Except where the law permits otherwise, non-essential technologies will not be activated until you consent. You can accept, reject or change your choices through the website’s cookie controls. You can also restrict cookies through your browser, although doing so may affect some website functions.
Our cookie banner or separate cookie notice should identify the cookies currently in use, their providers, purposes and durations.
6. Marketing
We may send business contacts information about Rotamec products, services or events where permitted by law.
You can stop receiving marketing at any time by:
- using the unsubscribe option in a marketing message; or
- contacting us at sales@rotamec.co.uk.
We may retain limited information on a suppression list to ensure that we continue to respect an opt-out.
We do not sell personal information.
7. Who we share information with
Where necessary, we may share personal information with:
- companies within the Rotamec Group;
- website hosting, IT, security, communications and data-storage providers;
- analytics, advertising and website-performance providers;
- payment, accounting, banking and credit-control providers;
- delivery companies, manufacturers, subcontractors and other parties needed to fulfil an order or service;
- recruitment providers and referees;
- insurers, auditors, lawyers and other professional advisers;
- a purchaser, investor or adviser involved in a proposed sale, restructuring or transfer of all or part of our business; and
- regulators, courts, law-enforcement bodies or other authorities where disclosure is required or permitted by law.
Service providers acting on our behalf may use personal information only for the agreed purposes and must protect it appropriately.
Third-party websites and embedded services have their own privacy practices. We recommend reviewing their policies before providing information to them.
8. International transfers
Some technology providers may process information outside the United Kingdom.
Where personal information is transferred to a country that is not recognised as providing an adequate level of protection, we use an approved safeguard where required. This may include the UK International Data Transfer Agreement, the UK Addendum to the European Commission’s standard contractual clauses, or another legally permitted mechanism. We also assess supplementary protections where appropriate.
Contact us if you would like further information about the safeguards relevant to your information.
9. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, regulatory and reporting requirements.
Our usual retention approach is:
- general enquiries that do not lead to business: normally up to two years after the last meaningful contact;
- customer, supplier, contract and transaction records: normally six years after the relationship or transaction ends, or longer where legally required;
- unsuccessful recruitment applications: normally up to six months after the recruitment process ends, unless you agree to a longer period;
- website analytics information: according to the duration stated in our cookie controls and provider settings;
- marketing information: until you opt out or the information is no longer required, subject to periodic review; and
- security logs: only for as long as reasonably required to investigate and protect against security incidents.
We may keep information longer where this is required by law, necessary for a dispute or legal claim, or appropriate in light of an active investigation.
10. Security
We use appropriate organisational and technical measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
Access is limited to people and service providers with a genuine business need. No internet-based system is completely secure, however, and we cannot guarantee absolute security.
11. Your rights
Depending on the circumstances, UK data-protection law may give you the right to:
- request access to your personal information;
- ask us to correct inaccurate or incomplete information;
- request deletion of your information;
- ask us to restrict its use;
- object to processing based on legitimate interests;
- object at any time to direct marketing;
- receive certain information in a portable format;
- withdraw consent where processing relies on consent; and
- ask for safeguards relating to certain automated decisions.
These rights are not absolute, and legal exemptions may apply. We may need to verify your identity before completing a request. We will normally respond within one month.
To exercise a right, contact us using the details in section 2.
12. Complaints
Please contact us first if you have concerns about how we use your information so that we can try to resolve them.
You also have the right to complain to the UK Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/
13. Changes to this policy
We may update this policy to reflect changes to our website, business practices or legal obligations. The latest version will be published on this page with a revised “Last updated” date.
Where a change would materially affect how we use personal information already collected, we will provide additional notice where appropriate.